Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
7-Day Returns
Easy returns within 7 days of delivery
Free Pickup
We arrange free pickup from your doorstep
Quick Refunds
Refund processed in 5-7 business days
How to Return an Item
Select Item
Go to My Orders and select the item you want to return
Choose Reason
Tell us why you're returning the product
Schedule Pickup
We'll arrange a free pickup from your address
Get Refund
Refund processed within 5-7 business days
Eligible for Return
- Products must be unused and in original packaging
- All tags and labels should be intact
- Return initiated within 7 days of delivery
- Invoice or order confirmation required
Non-Returnable Items
- Perishable goods (food, flowers)
- Intimate or sanitary goods
- Customized or personalized items
- Digital products or gift cards
Refund Information
Online Payments
Refunds credited to original payment method within 5-7 business days.
Cash on Delivery
Refund processed to your bank account. Please provide bank details.
Partial Returns
Only returned items are refunded. Shipping may not be refundable.
Damaged Products
Contact us with photos for replacement or full refund including shipping.
Exchange Policy
We currently don't offer direct exchanges. If you want a different size, color, or product:
- 1Return the original item following our return process
- 2Place a new order for the desired item
- 3Your refund will be processed once we receive the returned item
Common Questions
Can I cancel my order before it ships?
Yes! You can cancel your order before it's shipped from My Orders section. Once shipped, you'll need to return it after delivery.
How long does the pickup take?
We usually schedule pickups within 2-3 business days of your return request. You'll receive pickup confirmation via SMS and email.
What if I miss the pickup?
You can reschedule the pickup from your order page or contact our support team. We'll arrange another pickup at your convenience.
Is there a restocking fee?
No, we don't charge any restocking fee for returns. The full product amount will be refunded.
Need to Return Something?
Go to your orders page to initiate a return or contact our support team for assistance.